Producing Service and Jobsheet Results after Engineer visit (for admin users)
After an engineer has attended an appointment and undertaken the work and possibly completed the test results, a service docket can be sent by email directly from the Jobs Module.
Upon emailing the document, Tracker Pro will additionally file the email in the Job filing cabinet.
The Customer Web Portal will immediatley reflect the changes upon saving details of the work undertaken on the customer webapp and so the customer can self serve reports.
Video - Creating a Service Visit Appoinment
Click on the link or the icon below to view how to Book a Service Visit
Sample Service Reports
Service Reports which will be generated off the shelf without any customisation are included below. The Two Reports that have been used to generate these outputs are contained in the Jobs Module and are the following two : TestResultJb2.rpx - ...
Setting a Service Sequence for Testing of components
If you undertake partial or parcentage testing in a larger site, you may wish to set the sequence for testing for all your components. This will result in those devices being highlighted on the appropriate visit within the Component Test screen. So ...
Editing Engineer Test Result Sets
Engineer Test Result Sets are the questions that an engineer will see when attending a service. Once created they can be selected and deselected when scheduling in a timeline or diary entry by clicking on the tab titled Test Results. You can add, ...
Syncing Files to a Remote PC
Stealth Systems provide free fair usage file storage for customers hosted on a secure SFTP file service. This is considered your secondary, mirror only storage. All Stealth provided storage should be considered backup ( i.e you have a primary ...