Producing Service and Jobsheet Results after Engineer visit (for admin users)

Producing Service and Jobsheet Results after Engineer visit (for admin users)

After an engineer has attended an appointment and undertaken the work and possibly completed the test results, a service docket can be sent by email directly from the Jobs Module.
Upon emailing the document,  Tracker Pro will additionally file the email in the Job filing cabinet.
The Customer Web Portal will immediatley reflect the changes upon saving details of the work undertaken on the customer webapp and so the customer can self serve  reports.








 

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