How data is input, gathered and used for UKAS Statistics
This details how and where data is gathered for each of the 4 sections of the UKAS KPIs;
A. False Activations
B. Preventative Maintenance (Service Jobs)
C. Reactive Maintenance (Fault Jobs)
D. Complaints
A. False Activations
False Activations are expressed as a % of all policed , communicated systems
All systems which are communicated ( i.e Not "Audible Only") and have not been identified as "Authorities Not Notified" , i.e. they are Policed/Attended by a Brigade will be included in the data gathered.
A false activation for such a system can be recorded in one of two ways.
1. A manual entry made In Activity/Servicing History screen.
2. An entry as an integral part of any job you have scheduled an attendance for an engineer.
1. MANUAL ENTRY
A manual entry made In Activity/Servicing History screen
That can be achieved within the Subscription screen by pressing the +
button , then completing the activity screen selecting a False
Activation event
Additionally it can also be achieved by selecting Activity - New from the Installation View then selecting a False
Activation event.
Complete a False
Activation event withe details of cause.
2. ENTER AS PART OF AN EXISTING JOB
In the circumstance that there is an attendance on site for an engineer and the attendance/job was part of the work resulting from a False Activation, the engineer should record in the Service Tab if an entry should also be added to the False Activation Stats, if the Police/Brigade were notified and the cause of the False activation from the selectable items in the drop down list.
B. Preventative Maintenance
Preventative Maintenance also called Service visits are those due as part of a subscription/contract. Scheduling and completing them at least one month either side of the Next Check calculated date (Date Due) qualifies these as a success or outwith that/ not scheduled and not carried out as a failure.
1. Find the services due in any period/month and click on the Next Check icon
2. Finalise the details of the "SERVICE" job and schedule it then press Save
NB - remember you must complete and close the appointment and Job in the Engineer App to finalise completion of the Service Job
C. Corrective Maintenance
Corrective Maintenance also called Fault visits are those logged detailing faults which require some remedial action. Scheduling and completing them within 4 hours of being logged for an Intruder system or 8 hours for a Fire Alarm System qualifies these as a success or outwith that as a failure. Should the Fault job fall outwith the excepted standard of 4 or 8 hours, should you indicate this was specifically requested by the Customer it will be registered as a Success (By Appointment)
1. Find the installation you wish to raise a corrective maintenance (Fault) job for and click on the New Appointment icon
2. Finalise the details of the "FAULT" job and schedule it then press Save
NB - remember you must complete and close the appointment and Job in the Engineer App to finalise completion of the Fault Job
D. Complaints
All Calls that are logged as complaints in the Call Log by selecting the Category Complaint will appear in this Complaints statistics.
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